Project Summary

	Project Summary

CLIENT
Byers Engineering
PROJECT NAME
Project Management Assessment and Needs Analysis
AUDIENCE
Senior management of the information services division.

BACKGROUND	SOLUTION	FEATURES AND BENEFITS
Byers Engineering provides services to telecommunications and other utility companies. This includes mapping the locations of telephone lines, terminals, manholes, and poles. Most telephone companies are converting manually drawn maps to digital, created and stored on the computer. This conversion, and accompanying software development, has created steady growth for Byers. At the same time, deregulation and other industry trends has made project management more demanding. Byers wanted outside assistance in determining new processes, organization structure, and training requirements.	Pro/Right prepared interview questions following the topics in the Project Management Body of Knowledge (PMBOK) and then interviewed all the division managers, and a random sampling of supervisors and employees. In addition, Pro/Right contracted for a customized version of a PM Maturity Assessment. The results of both the assessment and interviews provided significant insight into how the organization was doing. The final report documented 20 key conclusions and a set of 32 recommendations with action items, prioritized into three levels.	Formal Maturity Assessment (over 50 items) 35 interviews with executives, managers, supervisors, and operators Review of project software and existing management guidelines.

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